Who is Neil and what is this site about?

Neil is a skilled Network/Server/Workstation support tech and technical customer service professional, who would be well suited in a variety of technical customer service roles. He is interested in relocating to either a central New York area, or an Eastern TN area, with the support dept of another large top-rated Medical Service Organization with active culture, reasonable compensation and excellent benefits. (Full or Part time). Neil is also considering any well paid remote admin support positions available where top customer service, responsible follow-through and timely technical abilities are valued.

This site will ALWAYS have the most up-to-date information.

Neil's CV/Résumé: PDF - Word - Web (Dated: April 4, 2023)

I am thinking about taking another technical/medical role in a new state.

I miss having a milder climate than "always hot" Florida. I've lived in TN and NY previously and enjoyed the climate in both.

March 30 2020 - May 28 2022 (present) - WFH for BayCare, due to the COVID-19 Response.

May 20 2019 - Started at BayCare as a Technical Support Specialist. FT Training for 6 weeks, then begin a PT schedule.

Jan 1 2020 - Beginning to look for new Job, not willing to take another long term contract, prefer to find regular position in the medical industry.

Dec 31 2018, Successfully completed a 3 year contract with IBM providing world class global support for GBT Migration/Seperation from AmEx Network.

Over 30 years of professional experience, remotely & in person. Positive, solution-focused and thorough with an eye on conserving assets while ensuring quality results and documenting processes.

World-Class customer service training resulting in consistent 100% positive client feedback, and frequent recognition for rapid resolutions and superior service / customer handling.

A reputation for volunteering, high sustained quality & productivity levels, exceeding client expectations and consistently being among the top 20% of active, involved team members.

Core Proficiencies

Expert: Windows-based Laptop, desktop and server support and repair (Break - Fix), Computer / Network troubleshooting, Technical Customer Service, Technical support, and Sales support. Network and Internet support and diagnostics, Empathy, Documentation, and Hardware installation.
Adept: Organization, Technical and Customer Service Training, Microsoft Windows AD administration, Remote Support tools like RDP, Connectwise and Bomgar, VPN support, Sysinternals, Wireshark, Adobe & Office 365 administration, ServiceNow user (jr admin), Malware detection/removal, Point-of-Sale systems. Training, Surveys and Planning.
Familiar: VMware, Citrix, Cisco, Cabling, and Cloud technologies. Technical Writing, editing and proofreading. UI Webdev, Graphics, PHP, SEO and a bit of Javascript.

Other Skill sets, not readily apparent.

Technical Skills

Computer / Network Troubleshooting
Windows-Based PC Repair
Technical Customer Service
Desktop Support
Point-of-Sale Systems
Technical Support
Hardware Installation
Laptop/Desktop/Server Repair
Surveying and Consulting

Soft Skills

Windows server Administration
Critical Thinking
Remote support
Graphic Design
VPN Diagnostics / Support
Adobe / Office365 admin
Malware Detection/Removal
Documentation / Writing
Empathy / Compassion
Organization

About me.

Reliable, Innovative and resourceful technician, writer, analyst and engineer. 30 years of experience in supporting and assisting clients across multiple industries, including residential, retail, travel and hospitality, manufacturing and distribution, and healthcare. Strong background in Microsoft software, third-party and hardware support. Proven history of thorough documentation, successful project completion, and client satisfaction.

Regarding ITIL, I'm not certified. However, I'm aware of, and feel that I've always been a practioner of, these essential paradigms:

Focus on value

Design for experience

Start where you are

Work holistically

Progress iteratively

Observe directly

Be transparent

Collaborate

Keep it simple

Highly skilled in working through and resolving technical issues with non-technical and irate clients. In consulting roles, worked alongside leadership to explore and document challenges and improve existing processes to reduce recurring issues, improving efficiency in the organization. Engagements have included Onsite work, as well as remote support, and travel up to 100% in some roles.

I love helping People get a grasp on Technology.

I have excellent people skills and view customer satisfaction as my real goal. I can handle difficult clients and volatile situations, working with support staff and the client, focusing on resolving the problem and obtaining a positive result. I strive to give the swiftest, most accurate service while providing clear communication, and creating thorough documentation at every step.

Fortune 500 Companies that I have worked for.

F500 Ranking, length of employment and when.

#34

3 Years
1/2016-12/2018

#35

2 Years
1/2004-5/2005

#119

2 Years
6/1999-6/2001

#83

2 Years
1996-1998

Neil's CV/Résumé: PDF - Word - Web (Dated: April 4, 2023)

In Summary...

30 years of Technical Experience

With networked Windows PCs, Technology and the Internet.

Proven Documentation

Thorough Notes, Content Creation, Editing and Proofing.

Problem Ownership

Dedicated to following through on (and resolving) issues

Team Player

Helping one another makes everything easier, especially leveraging skill sets.

Thanks again for visiting my career site! I hope to be working with you soon.

Fast Factoids

Age: 54
Height: 6'0"
Residence: Tampa, FL
Weight: 250
1st Lang: English
Citizen: USA
2nd Lang: Spanish
EOE Race: Caucasian
Veteran No
Employed: BayCare
Disabled: No

Other personal adjectives: Calm, Confident, and Capable. Observant, Courteous, Tactful, Relaxed, easy to talk to, yet focused. Funny, Likeable, Genuine. Transparent, Enthusiastic, and Dedicated. (wordy, boring, obsessive... lol)

[See the old Site] - [My Hospitality Resume]

Cover Letters

[Scroll down for Résumé Spotlight and *MORE*]

Open a cover letter:
Desktop Tech - Testing. - Basic Tech Writing - Detailed Tech Writing.

Hello!

I was interested to see your job posting for a Support Technician, and would like to learn more about this opportunity. Perhaps your firm could benefit from the services of a seasoned IT support tech with 30 years of experience in Technical Customer Service?

Regarding my qualifications, I have;

> Excellent organizational, people and technical skills, to leverage for your company,
> A flair for translating highly complex technical information into terms and concepts that end users can readily relate to,
> Continued to train myself (and others) in the configuration and maintenance of Microsoft's current OS platforms and Software,
> Worked with many technologies that I have never seen before (while performing for Tech Services like Field Nation and OnForce), but invariably achieved resolution, leveraging Previous Experience, Search Engines and the Assistance of L3 Support,
> Leveraged my customer service skills by focusing on client issues, making previously upset customers happy, by empathizing and working closely with them to resolve their technical problems.

This is my Passion; If you need a Tech Savvy Customer Service Professional, I'm very comfortable helping all levels of people and working through their technical issues, on the phone as well as via remote, in person, and on-site. I take pride in handling customers quickly and appropriately, focusing on resolving their problems and difficulties, as quickly as economically possible. I'm adaptable and trainable, and I love learning new techniques and technology.

I'm interested in securing a position with a stable firm and a large user base. I'm willing to work on-site, remotely, and travel to 50%.

Professionally Yours,

Neil Patterson
neil@neilpatterson.info

Open a cover letter:
Desktop Tech - Testing. - Basic Tech Writing - Detailed Tech Writing.

Other Skill sets, not readily apparent.

Technical Skills

Computer / Network Troubleshooting
Windows-Based PC Repair
Technical Customer Service
Desktop Support
Point-of-Sale Systems
Technical Support
Hardware Installation
Laptop/Desktop/Server Repair
Surveying and Consulting

Soft Skills

Windows server Administration
Critical Thinking
Remote support
Graphic Design
VPN Diagnostics / Support
Adobe / Office365 admin
Malware Detection/Removal
Documentation / Writing
Empathy / Compassion
Organization

Resume SPOTLIGHT

Neil's CV/Résumé: PDF - Word - Web (Dated: April 4, 2023)

[Scroll up for Coverletters]

Experience

2019-Pres

Tech Support Specialist (PT)

BayCare

Providing Specialized Remote Support as part of a team of 30.

2016-2018

L2 Deskside Support

IBM

Provided Remote Level 2 Support as part of a team of 8-12 during Microsoft Domain Migration for Global Business Travel's 14,000 employees separating from American Express's Network.

2008 - 2016

Manager

Expertek Computer Services

A small PC service business that specialized PC repair and Networking equipment sales and support for home-bound users and small business. When Expertek was sold, there were over 2000 clients accumulated in the Database (which was only 3 years old).

2006 - 2019

Independent IT Contractor

OnForce

OnForce is a contracting website for quick jobs, emergency technician needed onsite. Same day kind of jobs that leverage my Customer Service and Technical skills.

Education

1992 - 1994

St. Petersburg Junior College

Clearwater, FL

Coursework - Networking, Web Development

2000

Microsoft Certifications

Clearwater, FL

Some classwork, and mostly Self-Paced Study, culminating in an MCSE in 2000

2012

Self-Paced Study

Memphis, TN

Learned how to develop websites with PHP and JavaScript

2019 - Present

Self-Paced Study

Tampa, FL

Exploring the many avenues of learning Cloud Development using Amazon Web Services.

Neil's CV/Résumé: PDF - Word - Web (Dated: April 4, 2023)

Fortune 500 Companies that I have worked for.

F500 Ranking, length of employment and when.

#34

3 Years
1/2016-12/2018

#35

2 Years
1/2004-5/2005

#119

2 Years
6/1999-6/2001

#83

2 Years
1996-1998

In Summary...

30 years of Technical Experience

With networked Windows PCs, Technology and the Internet.

Proven Documentation

Thorough Notes, Content Creation, Editing and Proofing.

Problem Ownership

Dedicated to following through on (and resolving) issues

Team Player

Helping one another makes everything easier, especially leveraging skill sets.

Bonus Showcase

Composite Background

Animated Gif

Transparent PNG

Basic JPG

YouTube Video

Tileable Background

Responsive HTML5 Website Design

G & R Services

Responsive HTML5 Website Design

I created http://www.gandrbuildingmaintenance.com/ for one of my clients about 4 yrs ago, and I provide hosting for them as well. **4/2019 the site was updated to HTML5 responsive format, while retaining much of the layout of the previous site.
Here's an excerpt from their home page:

For over 30 years, We've been THE go-to Building Maintenance company in Western Tennessee, Eastern Arkansas and Northern Mississippi when you need service on your Plumbing, AC, and Boilers.

We troubleshoot, install, maintain and repair all kinds of AC, HVAC, Air Conditioning and Comfort Control Systems, from manufacturers like Tempstar, Payne, Trane, Rheem, and Goodman.

While we are widely regarded as experts in Full Service Heating, Ventilation and Cooling (Air Conditioning) Company, we also handle your Plumbing, Gas Line and Air Flow/Duct Work needs. If you need gas lines installed or extended, new or replacement duct work, we can handle that too. Commercial environments have so many different requirements, from simple implementations of refrigeration, to Zone Systems to regulate your temps in different areas - ask for a quote! We perform ALL types of professional home and commercial repairs and services:

Gas lines
Venting and ventilation
Exhaust Fans
Minor Roof Repairs
Duct Cleaning
HVAC Service Contracts (customized to meet your specific needs)
Heating Services
Cooling Services
Plumbing
Boiler Maintenance and Repairs
Home and Office Repairs
Appliance Repairs
Gas Pipe design and engineering
Zone Systems
Residential and Commercial Refrigeration
Duct Work Design and Engineering

When you have a heating or cooling problem in your home or office, all it takes is a quick call and we'll dispatch help to your location! Complete Building Care, Your choice for Comfort Control in the Tri-State Area Since 1983. We service and install Coleman, Carrier, Tempstar, Payne, Trane, Rheem and Goodman, Comfort Control Systems. We also help with Plumbing, gas lines, and duct work. If you need to maintain or update your home or office, we have an expert who can help design and implement an affordable solution.

Visit the Live Site

YouTube Video

Animated GIF

Tileable Background

Database-enabled Website design

Expertek

Website Design

Expertek.us has been my main business website since 2008. I retired it in 2016, and recently revitalized it, but not really doing much with it at the moment, other than practicing with PHP, MySQL, Bootstrap and Javascript/jQuery. Following is an excerpt from the old site's about_us page.

BASICS: Expertek Computer Services was founded in Atoka, Tennessee in 2008 by Neil Patterson, a former fortune 500 corporate IT staffer, aspiring to bring quality computer service to the local public at reasonable costs. With twenty years of technical background and a basic ethic to always deliver honest solutions to real problems, building a reputation for fixing computers right the first time. Fir the first aseveral years, he focused on building steam and clarifying his vision of transparent technical repairs and upgrades.

Our methods are further refined, saving time and money for our customers. We're becoming the choice for quick turnaround and having it done right, with no hassles.

It is our goal to be an asset to our customers and clients. We do this in a number of ways including:

Educating the consumer.
Providing American support for our products and services.
Offering our products and services at competitive prices.
Standing behind everything we do.

We take care of the needs of both business and home users, providing on-site assistance, on-call and after-hours service, when you need it.

In addition, we pride ourselves on performing dependable, quality work with an average turnaround of 24-48 hours in most cases. Virus and Malware Cleanups take the better part of 3 days, and special-order parts take time for delivery.

We are YOUR American Owned, One-Stop PC & Network Support Company.

Expertek has built a reputation and was a member of the Better Business Bureau 2011-2015. Our ongoing dedication to the principles of fair & ethical business remains the key of our success.

Meet the crew and our associates:

Neil Patterson (General Manager - 2008-Present)

Neil is THE Expert Technical Guru, with over 30 years experience in Troubleshooting, Diagnosing, and Repairing computer issues, as well as building and upgrading all sorts of systems. Working with all Windows-based systems, as well as designing and implementing Windows-based networks, he has been a Microsoft Certified Systems Engineer since 2000. For more info - see his resume' here.

Visit the Live Site

YouTube Video

Report from yournextstep.com

InsightCares

Report from yournextstep.com

Personal Preferences

Congratulations!

You have completed the Personal Preferences Assessment. Use this report to help you write your resume and network for your next job.

We learned that you value a job in:

an organization that uses practical applications of knowledge. You need leaders that allow you to be inventive and pragmatic in your approach to science.

We also learned that your interests gravitate toward areas that are Scientific and Human Development. Primarily...

You like to analyze objects using your highly developed independent thinking skills to create new knowledge or use existing knowledge.

You are technically proficient and oriented towards science.

You have strong academic skills and are seen by others as scholarly and often introverted.

You tend to rely on your intellectual and critical thinking skills to perform your work. You are more naturally reserved and introspective in your approach to solving problems and use your curiosity to drive original and complex developments. You prefer occupations that are knowledge-based and value innovative thinking and abstract mental challenges. You like to collect and organize data that is used to solve intellectually stimulating problems.

Some job opportunities that may be of interest to you based on these qualities are:

Computer Science

Education

Engineering

Medicine

Research

Science

The following statements also likely describe you:

You are drawn to opportunities to teach, cure, help, counsel, train, minister or support people.
You are agreeable, patient and outgoing with highly developed social skills.

You gravitate to environments that are cooperative and friendly. You want to motivate others and value consensus building and open communication and work hard to create cultures that are supportive and comfortable for all associates.

Additional job opportunities that may be of interest to you based on these qualities are:

Child Care
Education
Health Care
Human Resources
Mental Health
Recruiting

The best job experience for you is one that is bottom-line focused and results-oriented. As such you:

Tend to like jobs with work that is concrete in action and objective in decision-making.
Might like a job in banking, applied science, law enforcement, production, construction, administration or business because these areas involve work that requires technical skills with facts and objects.
Prefer jobs that rely on your practical and analytical skills.

A few popular career choices for people with similar results are:

Athletic Trainer
Chef
Civil Engineering
Entrepreneur
Game Development
General Contracting
Insurance
Investment Banking
>Mechanic
Paramedic
Real Estate Development
Travel Services

The best work environment for you is:

Active, energetic and sociable; deal with change readily and seek new experiences.
You enjoy work environments that are active and open to change. You are typically drawn to jobs in which the environment is entrepreneurial in nature and allows you to play a significant role in shaping the culture. You may prefer smaller organizations that require you to wear a lot of hats. A start-up organization that encourages you to put your thumbprint into the business may be a good fit.

Your preferred leadership style:

You may prefer jobs in which the leader is open to new growth. You appreciate leaders who do not struggle with difficult decisions, particularly when it comes to their employees. You want a leader who is strict about following the rules but is also open to new ideas for making the organization more efficient, productive and profitable.

Your style of work and strengths in a career are probably the following:

You tend to be good with facts and details. You approach your work in a sequential manner and look for the most practical solution to completing the task.
You are unparalleled at remembering facts and putting them to good use. You possess superior attention to detail, are able to document minute changes and have outstanding accuracy.

Pic Updated: March 25, 2019

OnForce Details

When, where and how much.

Bigger View

WO ID#	Scope of Work	Buyer Name	Location	City	Date	Paid	Rating	Rating Comments
15361215	RSG Work Order 64703/ Aldo 2117 / Pin pad replacement	Retail Services Group USA LLC	Aldo 2117	Tampa	2019-02-08 11:38:39	75
97388253	Diag conn/TS Core Switch is showing faulty light /Spare Fiber cable for testing	Guest-Tek	Tampa Airport Marriott	Tampa	2015-12-30 05:38:39	675	Positive	Thank you.
21293329	Business Networking Substitute / Training / Infomercial	HERO MANAGED TECHNOLOGY	Holloywood Venue	Tampa	2015-12-29 10:24:42	120	Positive	Great work and the client was very happy.
75833428	AWS / MCDONALDS 7393 / REPLACE THE HEAD END SWITCH	Vology	MCDONALD'S #7393	TAMPA	2015-10-28 23:30:01	110	Positive	Thank you for taking this WO.
16338414	Elo IDS Optical Controller Firmware Update	Elo Touch Solutions	Wondersign Office	Tampa	2015-10-16 11:30:57	60	Positive	Thank you!
53079387	Replace POS Terminal	Posiflex Business Machines, Inc.	Gustavo Serrano, MD.	Tampa	2015-10-14 11:30:07	70	Positive	Great Job! Thanks for your prompt and efficient service,
36497379	NCR - POS Troubleshooting and/or Part Swap(s)	NCR FLM Project	Walmart Store# 5036	Tampa	2015-10-10 22:56:26	42
58203485	Western Union POS PC Swap and Software Upgrade	TDX Tech-WU	FAMILY MARKET	TAMPA	2015-10-06 23:30:01	65
71859743	Western Union POS PC Swap and Software Upgrade	TDX Tech-WU	ENVIOS DEL VALLE II	TAMPA	2015-10-06 23:30:01	65
58992810	NCR - POS Troubleshooting and/or Part Swap(s)	NCR FLM Project	Store#2740	TAMPA	2015-09-03 23:30:01	100
67334571	NCR - POS Troubleshooting and/or Part Swap(s)	NCR FLM Project	Store#2740	TAMPA	2015-09-03 23:30:01	50
77447234	NCR - POS Troubleshooting and/or Part Swap(s)	NCR FLM Project	Store#2740	TAMPA	2015-09-03 23:30:01	50
85104342	NCR - POS Troubleshooting and/or Part Swap(s)	NCR FLM Project	Store#2740	TAMPA	2015-09-03 23:30:01	50
66006811	LNT - Server Down	mindSHIFT Technologies, Inc.	LNT - Clearwater	Clearwater	2015-08-27 09:06:45	400	Positive	Neil was very helpful and easy to work with.
51574039	UPS Installation Support	Prosys	Moffitt McKinley Center	Tampa	2015-08-20 21:57:42	175
62332141	VizTech-BAD LCD DIM SCREEN	VizTECH	JOHN KNOX VILLAGE (BAYCARE	Tampa	2015-06-18 13:57:19	120	Positive	Thank you
79376176	Test CO analog lines, Return visit, Ticket 2	JComm Group	Jenny Craig 3153	Clearwater	2015-06-17 15:22:42	175	Positive	Friendly, knowledgeable & professional.
65930639	Test CO analog lines	JComm Group	Jenny Craig 3153	Clearwater	2015-06-10 16:14:54	130	Positive	Friendly, knowledgeable & professional.
89702862	Install New Telephone System( INC0467489)	EXCEL Management Systems Inc	BEF-488(Sun City-FL)	Sun City Center	2015-05-22 14:32:15	155	Positive	thanks
71074459	Line 1 Wont Work (inc#04692232)	EXCEL Management Systems Inc	BEF-502(Tampa-FL)	Tampa	2015-05-22 14:31:37	140	Positive	Thanks
WO ID#	Scope of Work	Buyer Name	Location	City	Date	Paid	Rating	Rating Comments
58660816	Micscellaneous Networking and Repair Work	Infotouch Corp	Uniforms By Patrick	Tampa	2015-05-07 10:29:57	438.75	Positive	Professional, on time and the customer liked him.
68071247	Pro Needed for Access Point Installation	Raysorce Solutions	T-Mobile	Tampa	2015-04-02 21:50:44	310	Positive	Excellent service after accepting on short notice. Would recommend anytime!
58710852	Pin Pad/ Register Install Project	Essintial Enterprise Solutions	WALMART 677	Dyersburg	2014-08-21 12:55:32	875
22562057	Reimage controller one with assistance with XIO	Maintech	XIO-Mesaba Airlines (Memphis)	Memphis	2013-04-25 12:33:13	401	Positive	We would use this tech again. Good Job.
47532494	Wipe Hard Drives Clean on 11 Drives	All IT Supported	Carlisle Syntec	Senatobia	2013-04-08 09:06:55	225	Positive	Thanks
81385544	Projector not powering on.	XOS Technologies	University of Memphis	Memphis	2012-11-17 22:56:29	1500	Positive	An excellent person to work with. Knowledgeable, reliable, and very professional. Highly recommended tech!
42247865	IP Camera Installation-1 Camera	Federated Service Solutions	Cache 279 THE AVENUE CARRIAGE CROSSING	Collierville	2012-11-07 09:31:43	300	Positive	Thanks for your help. Approved per Chris.
22314391	8 Camera DVR System Install - 2 techs 10AM - LADDER REQUIRED	Level 10	Reeds Jewelers #147	Collierville	2012-10-12 15:09:24	800	Positive	Thanks for your help!
49464203	Hard Drive Delivery	Direct Technology Group Inc.	Ingram Micro	Millington	2012-10-11 09:24:17	250	Positive	Great job, communication was great, job done right!!
74135307	Site Survey & Installation - Survey Needed Today	EXCEL Management Systems Inc	CAM-MEM01	Memphis	2012-03-29 22:56:04	800	Positive	Very well done. Excellent work & very professional.
23084027	Tech onsite to work with GDNO 2726 HARD DOWN (Need tech today)	Level 10	Office Depot #2726	Jonesboro	2011-11-28 23:30:01	400
82138428	REVISIT: REVISIT: DVR System Swap	Level 10	Reeds Jewlers #125	Memphis	2011-10-27 09:02:48	170
84698803	REVISIT: DVR System Swap	Level 10	Reeds Jewlers #125	Memphis	2011-10-21 17:29:29	200	Positive	Thank you. Great Job!
80521039	2 technicians needed for DVR System Installation - 10AM	Level 10	Reeds Jewlers #125	Memphis	2011-10-21 17:26:35	510	Positive	Thank you. Great Job!
34338644	Low Voltage Camera System Pre-Wire -Tech 1	Level 10	Reeds Jewlers #125	Memphis	2011-10-04 23:30:01	680
56427762	Low Voltage Camera System Pre-Wire -Tech 2	Level 10	Reeds Jewlers #125	Memphis	2011-10-04 23:30:01	680
82157555	Installation of Xerox 6270 & Epson 7890 Poster Printer and Training at Walgreens	Randstad Technologies	Walgreens -	Covington	2011-09-07 19:23:53	300	Positive	Thank You
64764758	Installation of Xerox Phaser 6270 Printer and Training at Walgreens	Randstad Technologies	Walgreens -	Memphis	2011-08-11 20:57:31	435	Positive	Thanks for taking care of this and doing a great job!
64868909	Installation of Xerox Phaser 6270 Printer and Training at Walgreens	Randstad Technologies	Walgreens -	Arlington	2011-07-15 17:18:51	1015	Positive	Thank you.
23538380	SECOND TECH NEEDED TO HELP INTALL POS GEAR. NO CABLING REQUIRED	Level 10	Walgreen's #5023	Memphis	2011-06-22 23:30:01	240
19290492	AWS / McDonald's 12290 / NMD replacement	Vology	Mcdonald's #12290	Huntingdon	2011-05-17 23:30:02	250	Positive	Thank you for taking this WO
WO ID#	Scope of Work	Buyer Name	Location	City	Date	Paid	Rating	Rating Comments
19327390	Install & port support	JComm Group	Main Street Pharmacy	Newbern	2011-05-13 10:52:52	500
42557430	Rack & Stack	JComm Group	Main Street Pharmacy	Newbern	2011-05-13 10:52:39	500
34043249	Information Technology :: Network :: Wireless :: Install/Setup	Nationwide ACS	Chick-fil-A #2780 - Dyersburg, TN	Dyersburg	2011-04-26 11:49:22	200	Positive	Great Person to work with.
12065103	PC re-image	Essintial Enterprise Solutions	Verizon	Memphis	2011-03-14 13:33:25	435
69827169	Backup and Re-image End User's Laptop	Essintial Enterprise Solutions	VERIZON	Memphis	2011-03-08 11:50:10	240
35023090	AWS / McDonalds # 5283 / Replace Switch	Vology	Mcdonald's #5283	Osceola	2011-03-04 23:30:01	225	Positive	Thank you for taking this WO
73941660	Owens Corning / We need a new Cisco 2851 Router since the existing Router is not detecting the external flash when we tr	Vology	Owens Corning	Jackson	2011-02-28 23:30:01	420	Positive	Thank you for taking this WO
98490593	AWS / McDonalds # 15662 / Replace/troubleshoot SMC Switch.	Vology	Mcdonald's #15662	Memphis	2011-02-17 23:30:01	200	Positive	Thank you for taking this WO
13081409	Pick up hard drive and replace	Essintial Enterprise Solutions	VERIZON WIRELESS	Arlington	2011-02-15 08:55:43	195
82661810	Denny's POS Install Assistant	Spartan Computer Services	DEN8680	West Memphis	2011-02-10 08:51:36	250	Positive	A very hard worker and pleasant to work with.
69922113	Upgrade POS System - Subway	Randstad Technologies	Subway - Dyersburg	Dyersburg	2011-02-09 11:45:48	440	Positive	Thank you for handling this difficult site!
30395823	Denny's POS Install Assistant	Spartan Computer Services	DEN08680	West Memphis	2011-02-08 08:42:57	600	Positive	A very hard worker and pleasant to work with.
31310941	DIAGNOSE AND REPAIR ZEBRA 106SL	Essintial Enterprise Solutions	CONAGRA	Memphis	2011-01-21 15:18:09	110
20421813	DIAGNOSE AND REPAIR ZEBRA 106SL	Essintial Enterprise Solutions	CONAGRA	Memphis	2011-01-21 15:16:01	235
37666480	NCE# 611036 Need FE to site to troubleshoot	NCE Computer Group	AK // SIEMENS MEDICAL	Memphis	2010-11-19 16:51:34	2700	Positive	Thank you so much! We appreciate your time and effort!
37427046	(227) Retail Store REFRESH; POS Install (Dell)/Server HD swap/printers, etc	Trextel	Aarons C1151/Osceola, AR (R)	Osceola	2010-11-01 18:06:03	440
82534379	(542)Reconfigure DSL modem	Trextel	Lauderdale community Living Center	Ripley	2010-09-14 09:53:18	160	Positive	Thank you.
67875462	Tech to troubleshoot and/or replace part(s)	Vology	MCDONALD'S #10301	BROWNSVILLE	2010-09-13 16:34:07	170	Positive	Thank you for taking this WO
46979014	BIG LOTS - FE Needed to Move Router to New Circuit	Vology	BIG LOTS #1620	JACKSON	2010-09-09 15:39:47	140	Positive	Thank you for taking this WO
78337870	Tech to troubleshoot and/or replace part(s)	Vology	RUBY TUESDAYS #3278	MEMPHIS	2010-09-08 15:49:16	165	Positive	Thank you for taking this WO
WO ID#	Scope of Work	Buyer Name	Location	City	Date	Paid	Rating	Rating Comments
73075459	Tech to troubleshoot and/or replace part(s)	Vology	MEM DELTA AIR LINES SKY CLUB B/C	MEMPHIS	2010-09-07 15:39:44	160	Positive	Thank you for taking this WO
41595749	BIG LOTS - FE Needed to Move Router to New Circuit	Vology	BIG LOTS #1274	UNION CITY	2010-08-16 16:52:19	140	Positive	Thank you for taking this WO
43164774	Pc service. SL will increase if you go past the pre-set 2 hr min.	IT Solutions, LLC	Congressman John Tanner	Millington	2010-08-09 11:17:54	80
48774345	(TrUi) Installation; (1) Netgate 8100 (1) Netbridge + 3G wireless as PRIMARY	Trextel	TrU 6949/Memphis,TN(i)	Memphis	2010-06-28 15:37:12	260	Positive	Thank you very much.
31358813	INSTALL OF ONVISOURCE PRODUCT- VOICE LOGGER RECORDING- MUST BE ABLE TO X-CONNECT	American Systems	CARMAX STORE 7218	Memphis	2009-06-08 16:54:07	165
10199353	(227) Retail Store REFRESH; POS Install (Dell)/Server HD swap/printers, etc	Trextel	Aarons C0758/Memphis, TN (R)	Memphis	2009-05-13 16:18:41	320	Positive	Thank you, very much
37567074	ATT Printer Replacement - Paystation Kiosk	Kiosk Information Systems	ATT Site 0370	Memphis	2008-09-25 13:39:22	200	Positive
70158078	Point of Sale Hardware conversion	Randstad Technologies	Hickory #0589	Hickory	2007-08-10 16:57:48	750	Positive
70241517	Keyboard Sticks	Joe Nerd	David Boling	Blowing Rock	2007-07-12 23:00:11	150	Positive
43359865	PC Install; De-Install and Data Migration	Dyntek Services, Inc.	Dollar Tree	Lenoir	2007-06-27 12:04:53	332.5	Positive
94816641	Troubleshoot / Install ABS Unit w/ help desk phone support	Right Staff Technical Resources	2496 Wal-Mart	Boone	2007-06-21 15:07:38	150	Positive
48352377	Perform franchise PC upgrade, usually takes 2-4 hours.	Diebold	Taco Bell #9441	LEWISBURG	2007-05-18 09:43:53	350	Positive	Excellent tech, provides very detailed notes.
44420126	TROUBLESHOOT AND REPAIR	Essintial Enterprise Solutions	BLOCKBUSTER VIDEO C-91931	COLUMBIA	2007-04-11 10:04:48	200	Positive
39468706	Troubleshoot DSL connection issue in room 236	Guest-Tek	Crossland Economy Studios Nashville - Airport (163)	Nashville	2007-02-27 16:57:31	255	Positive

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